IVR not detected by AI Agent on outbound calls
# support
s
@Vapi HI, there, on outbound calls vapi is unable to detect IVR machines and keeps try to talk to it as it is any human speaking on the other side which leads to loop of huge minutes and wastage. What i want is that i should detect it as voicemail or if not then it should hung up. A recent call was of more than 4 minutes looped of AI agent talking to IVR machine.
c
Hey Shahrukh Fayyaz, I wanted to let you know that we're managing a high volume of support requests at the moment, so our response time might be a bit slower than usual. I truly appreciate your understanding and will get back to you as soon as possible!  Thanks again for your patience!
You can insert into your assistant prompt something along the lines of "if the user repeats the same line twice, use the 'endCall' tool to end the call immediately". Prompts are powerful if written correctly. If you need further support with this issue, please let us know
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