I am having an issue on longer calls, where the agent is repeating itself whenever it speaks. It is occurring anywhere from the 1 minute mark to further in the call.It starts repeating itself often, but not every time it responds. Call IDs: 5447e56a-05e0-407e-b073-30b2146d6292 699c7ee5-fa0e-43fb-8da4-fdbdd4b86747 180f8f87-ac18-4328-9954-9619714bfd29

Hey jsieber-eip, I wanted to let you know that we're managing a high volume of support requests at the moment, so our response time might be a bit slower than usual. I truly appreciate your understanding and will get back to you as soon as possible!  Thanks again for your patience!

Having same issue as of yesterday - that's at least when we noticed it. we're using Claude Sonnet 4 / OpenAI for voice / Transcriber: Deepgram Nova 3 -- also using Twilio -- what's your combo?

Claude + 11 labs + deepgram nova 3. I think it is a platform issue, since it is occuring all of a sudden on agents that I had not edited for months

It's been happening anywhere from the 5 minute mark and beyond for us. Switched yesterday to an 11 labs stock voice (not a custom one)... and also tested with a Vapi voice... havent experienced issues yet... on longer or shorter calls.

Hey Jsieber, I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility. Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you. The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!