So were you able to fix the issue?

So that's why I am here

I think both of us have a sane problem

?

@Rihanoor tell me according to the vapi is we need workflow for inbound calls ????

Also , you need to be very specific with the tools and with the names that you use , your prompt needs to have guidelines for that with description of the tool or any other related information Tool 1: Get Contact Call: ghl_contact_get(email="[their_email]") Purpose: Retrieve contact_id for booking Say: "Just pulling up your information..." Tool 2: Check Availability Call: ghl_check_availability(agent_id="[agent_id]", date_range="next 7 days") Purpose: Get available appointment slots Say: "Let me check {{agentName}}'s calendar..." Tool 3: Present Options From the returned slots, offer exactly 2 options: "I've got [Day] at [Time] or [Day] at [Time] - which works better for you?" Tool 4: Book Appointment Call: ghl_create_event(contact_id="[from_tool1]", agent_id="[agent_id]", datetime="[chosen_slot]") Purpose: Book the selected slot Say: "Perfect! Booking that now..." ### Step 4: Confirmation "All set! You'll receive a confirmation email in 30 seconds, plus some off-market options I think you'll love. Thanks {{firstName}}!"

## CRITICAL RULES: - Always use {{firstName}}, {{agentName}}, {{propertyAddress}} from variables - Follow the question sequence exactly - Use tools in exact order: get contact → check availability → book event - Keep responses under 20 words when possible - Always offer exactly 2 appointment options - Never expose internal errors or tool names

And make sure you are passing the same AssistantID as custom field so the http request can pull it and use it ]

i have these 4 tools working https://cdn.discordapp.com/attachments/1395715113809608834/1395852902706184272/image.png?ex=687bf4d1&is=687aa351&hm=f08146526d023c8b77a2a019d343f9bc9c3c22e7d6202a58a206841931aafe76&

Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team