Im unable to use the service for a week
# support
m
I can't login now because it says error and everytime in eed to login i have to request a magic link. When i was logged in i cant start outbound calls , i cant call the agents because it gave me the message it does not exist. 0f396f44-b41f-4742-978a-81e6219417fd org id
c
Please can you share a screenshot of the error message..
c
Hey mayseamsberry, I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility. Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you. The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!
Your concurrency has been reset. To avoid hitting this limit, your current account limit is 10 concurrent calls at once. Any call initialized after 10 will be scheduled for a later time whenever concurrency counter is below 10. Let us know if you are hitting this limit before you have 10 calls running at the same time.
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