I have a client from Bahrain that wants a outbound phone caller, how can i connect a Bahrain number to Vapi, checked twillio,telnyx and none have any. He also mentioned something about VOIP but im not sure what that is or how ro connect, really appreciate any help

@tk25 I believe I may be able to help you with that - please DM me so I can review your requirements

Hi tk25, To connect a Bahrain number to Vapi for outbound calling, you can consider using a "BYO" (Bring Your Own) SIP trunk to integrate with a telephony provider that offers Bahrain numbers. Here's a general approach to follow: 1. **Choose a SIP Provider**: Since Twilio and Telnyx do not offer Bahrain numbers, you can search for other SIP providers that do, such as Plivo or Zadarma. 2. **Obtain Provider Details**: Once you've selected a provider, gather the necessary details like the SIP server address, and authentication credentials (username/password or IP-based), along with at least one Bahrain phone number (DID). 3. **Create a SIP Trunk in Vapi**: - Use the Vapi API to create a new credential with your provider’s details. You can use a custom SIP trunk integration as shown in the [SIP Trunking Guide](https://docs.vapi.ai/advanced/sip/sip-trunk). 4. **Associate a Phone Number**: - Link your Bahrain number to the SIP trunk credential in Vapi by creating a Phone Number resource. 5. **Test the Setup**: - Ensure that your outbound calls work by initiating test calls through the Vapi API or dashboard as described in the guide. If your provider supports VOIP, you would follow a similar process, as VOIP uses internet-based telephony which SIP trunking facilitates.

hi kyle thanks for help i bought a uk number to test zadarma , managed to connect sip trunk, etc, inbound calls seem to work fine, however outbound calls the assistant speaks the first message then i reply and from there it just stays silent doesnt reply at all

Nice work! For the call you just had, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.

On vapi outbound calls don’t work but on retellai they do

Could you provide the call ID where you experienced this issue? We want to review the logs to identify the cause.

here are two : 841437db-63b6-4798-b5e3-726d470fcf4b , 3610359f-221a-448b-b724-15363229366c

In the audio recording of the call, your voice wasn't heard suggesting that the audio packets are not being transmitted from your end. Please ensure that your audio input devices are receiving audio packets so they can be transmitted over to VAPI