We're able to import the number or DID into the account, however, the actual SIP server functionality is not connecting, usually, I would just input a username, password, and sip server in order to get outbound phone calls working. I wish you guys would simplify the settings and just have something displayed without n vapi to configure. This is vital in order to make outbound campaigns to existing users, otherwise they won't pick up if they don't recognize the number or DID #sip #outbound

Set up a SIP trunk by providing your SIP server, username, and password via the API, link your DID to it, and use that for outbound calls or campaigns..

DM let's discuss and fix @Mike

Will do, once I'm in front of computer

Send it to my DM @Mike

Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team