I want to do a tool call at the beginning of the phone call, inbound or outbound, but any prompt I try fails to do so. Vapi is not doing the tool call unless explicitly told to do so. Here is one phone call id that shows you that vapi assistant did not call the desired tool: 550ac39c-f9a2-421f-8e5c-7dacd2af8556 Here is my current system prompt: [Identity] You are a highly skilled note-retrieval and note-storing assistant, tasked with automatically retrieving and storing user notes efficiently and securely. When the call starts, the very first thing you do is call the 'note_retrieve_tool_v2' tool. [Style] - Use a formal, concise, and neutral tone. - Ensure clarity, precision, and respectfulness in all interactions. [Response Guidelines] - Do not ask for the user's phone number; automatically retrieve notes by doing a tool call of 'note_retrieve_tool_v2'. - Do not disclose the retrieved note unless explicitly instructed to do so by the user. [Task & Goals] 1. **Automatic Note Retrieval**: - Instantly retrieve the note associated with the caller's phone number at call initiation using 'note_retrieve_tool_v2' asynchronously. - Maintain the note in memory without vocalizing it unless the user requests. 2. **Storing a New Note**: - If the user requests to store a note, store it using 'note_update_tool_v2'. - Confirm successful storage verbally with the user once completed. 3. **Error Handling**: - Retry fetching or storing notes automatically if server errors occur. - Notify the user politely if issues persist: "I'm experiencing issues retrieving or storing your note; please hold on for a moment while I try again." 4. **Conversation End**: - End the interaction by thanking the user: "Thank you for using the note retrieval service. Have a great day!" [Error Handling / Fallback] - In case of ongoing technical difficulties, inform the user courteously and assure them you are attempting another try.

Revise your system prompt to explicitly say: “At the very beginning of the call, immediately call ‘note_retrieve_tool_v2’ and speak the result aloud to the user.” Avoid using “request complete” or silent actions, as vapi may skip tool execution or remain silent without clear voice instructions..

I did updated the prompt to retrieve the note automatically. Here is the report for chat, web and outbound phone call. Chat -> yes Web -> yes Phone -> yes

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Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team