Can I get every the call summary and intent of the caller using call webhook 1. Summarize the call 2. Answer for any specific query 3. Evaluate call success 4. Intent of the caller

To get the call summary and evaluate various aspects like caller intent, here are the steps you can follow using Vapi's features: 1. **Summarize the Call**: Vapi automatically summarizes calls using the call analysis feature. You can customize the summary prompt as needed. The results are stored in

call.analysis.summary

and can be retrieved via the API or viewed in the call instance dashboard. More details can be found [here](https://docs.vapi.ai/assistants/call-analysis). 2. **Answer for Specific Query**: For answering specific queries, you might use the structured data prompt to extract specific information from the call, which is stored in

call.analysis.structuredData

. 3. **Evaluate Call Success**: Customize the success evaluation prompt to determine if a call was successful based on the objectives. This is stored in

call.analysis.successEvaluation

. You can set different rubrics like NumericScale or DescriptiveScale for evaluation. 4. **Intent of the Caller**: To understand the caller's intent, use custom prompts within your Vapi assistant's analysis plan to tailor the extracted data, much like summarizing or evaluating call success. You can customize these attributes in your assistant's analysisPlan to suit your specific needs and automatically gain insights from each call.

Thank you

Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team

@Kings_big💫 Callid : e3d9d7ad-7a64-48d5-8494-853bc7204ce0 This is my call Id, I set the call evaluation and summary plan with proper prompt still did not get the call summary, May I know why ?

🔵 11:20:51:685 [user ERROR] Your server rejected `end-of-call-report` webhook. Error: timeout of 20000ms exceeded
🔵 11:20:48:826 [user ERROR] Your server rejected `status-update` webhook. Error: timeout of 20000ms exceeded
🔵 11:20:31:664 Sending End of Call Report...
🔵 11:20:31:662 Call status update not enabled.
🔵 11:20:31:662 Error uploading call report to storage No credentials provided
🔵 11:20:31:662 End of call report not enabled.

These are the logs found under the call id you provided. Make sure you provide the credentials for your webhook serverURL