Unallocated Phone Number
# support
r
I have a phone number that I created about 30 minutes ago that I attached to an agent but when I make a phone call to that number it says that the phone number is "Unallocated". I tried creating another number and it gave me the same message. I'm not sure what is going on but I am pretty sure that I have this set up correctly. Can someone help me out? https://cdn.discordapp.com/attachments/1398363752633733210/1398363753040318606/Screenshot_2025-07-25_at_2.56.23_PM.png?ex=6885173b&is=6883c5bb&hm=2cfb5ef786a93c02c1d3ecfe681c467622e2ed6bd32c0709934dd6f206cdb02f&
c
Hi Ryan, To resolve the issue of your phone number being "Unallocated," please ensure you've followed these steps: 1. Create a Free Phone Number: - Go to the “Phone Numbers” tab in your Vapi dashboard. - Click on “Create a Phone Number” and enter the desired area code in the “Free Vapi Number” tab. 2. Activation Time: - It may take a couple of minutes for a newly created phone number to be fully activated. During this activation period, calls will not be functional. 3. Number Assignment: - Double-check that the phone number is correctly assigned to an agent or assistant. You can do this by verifying the assignment in your dashboard. 4. Recheck Configuration: - Ensure there are no errors in the configuration of the phone number and agent. If the issue persists and the phone number remains unallocated after a reasonable activation period, consider recreating the phone number or checking for any backend issues in your setup. For more details on setting up phone numbers and resolving similar issues, you can check the [Creating Free Phone Numbers guide](https://docs.vapi.ai/free-telephony).
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