# Call Problems - Multi-Prompt Assistant
# support
b
I'm having several problems with calls made to the number linked to Vapi. * Many times, the assistant went silent mid-conversation. * Other times, I was speaking and he couldn't hear me. * I'm also having trouble with him speaking English, even though I'm using his entire configuration in Brazilian Portuguese. ## Call Logs * 0ba2f14a-fac7-4639-86fc-07e31ebd7f5f * e6e34888-7565-4729-ad10-4293d3e16f8e * 5de35d86-841a-4b1b-a1fc-37f333d20468 * 4208c9c1-19a4-4ce8-99d5-07488d77cdd8 * 479ebf10-b425-4ded-bcec-1d270572e145 * a7e06d9a-99ec-40bd-9ddb-ba9108085b46 * 3669507d-afec-4f50-aa46-3ac11b48cd10 * 48da0543-2e27-4a03-ac0d-cf66f59e2415 * 1706d25f-8ad3-481c-8b97-c2d725bc8493
c
Hey! To help track down this issue, could you share: \- The call ID \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!