urgent: conversation getting clubbed together
# supporta
atharane
07/28/2025, 6:09 AMafter a call, the entire assistant transcript is being grouped into a single message node, and the same is happening with the user’s transcript, all being combined into one. please refer to these.
please can you fix the broken calls asap, we are losing out on potential customers and the current customers are quite unhappy
3e91bd66-9a25-414e-82b5-55fb1aaffe76
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63d76447-2535-4de1-9493-53d8863ecf5a
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https://cdn.discordapp.com/attachments/1399272475925286993/1399272476047048724/message.txt?ex=6888658b&is=6887140b&hm=e0fbd4113bb2bcfe5ab0b985bbb01925c485d70de760cff95fcdf4a46c7b45cd&
atharane
07/28/2025, 6:42 AM@Kings_big💫 could you please look into this? we handle over 2000 calls per month through vapi
atharane
07/29/2025, 4:47 AM@User anyone, it's been almost a day
atharane
07/29/2025, 4:47 AMa tentative deadline about when this will get resolved is appreciated
atharane
07/29/2025, 3:30 PM@Kings_big💫 can you please look into this, the past calls are still broken : (
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Kings_big💫
07/29/2025, 4:30 PMThank you for sharing your information! I’ll keep you posted as I work on resolving your issue. Your patience is truly appreciated..
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atharane
08/01/2025, 6:59 PMany update guys, it's almost 5 days, the calls are still broken, a rough estimate would be appreciated
atharane
08/04/2025, 6:11 AM@Kings_big💫 any update on this?
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Chiranjeet Mishra
08/05/2025, 5:51 PMHey, sorry it's taking longer than usual our team is looking into and get back to you with an update soon.
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atharane
08/06/2025, 4:15 PMcan you please give me a tentative time by which this issue will be resolved?
atharane
08/13/2025, 6:56 AM@Kings_big💫 any updates?
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Chiranjeet Mishra
08/14/2025, 11:46 PMHey sorry about the delayed response. If this is still occurring could you please share a more recent call id for us to review?
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atharane
08/16/2025, 5:41 AMno it is resolved now, but all the old calls are still broken
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Chiranjeet Mishra
08/19/2025, 9:25 AMIf the issue comes up again in recent calls, feel free to send those call ids over. Otherwise if you have any questions, let us know and we will take a look at it
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atharane
08/19/2025, 9:53 AMcan you please fix the old calls atleast there are over 100 of them
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Chiranjeet Mishra
08/21/2025, 12:32 AMCould you please provide some more detail about how you would like the old calls to be fixed? I am not sure im understanding correctly
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atharane
08/22/2025, 8:42 AMif you look at the transcript of those calls, the entire assistant transcript is being grouped into a single message node, and the same for user’s transcript. i've also attached an example in the thread above
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Chiranjeet Mishra
08/25/2025, 11:14 PMWe apologize, but we wont be able to fix past call logs since those are built from our previous release code. Our current release has updated logs and this issue should not occur again. If it does, please let us know and we will take a look at it.
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atharane
08/26/2025, 5:28 AMcan you atleast not bill us for all the broken calls, there are around 200 of them : (
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Chiranjeet Mishra
08/26/2025, 10:46 PMWe apologize for the inconvenience this has caused and we have decided to credit your account. Please let us know if this occurs again.
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