Test suite recording and transcript is not availab...
# support
n
Hi support, I recently carried out 9 scenarios test suite cases and 8 tests failed to have transcripts and recordings meanwhile only one is going through
Test Suite ID: f6071330-ce89-4771-9fb3-44d64f354d8e
k
To help track down this issue, could you share one or two: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
n
@Kings_big💫 Sorry for the late reply Here is the call id: 6ffad09d-f141-4d48-980f-2ed0b880ea23
it happened around 10:02:42 PM East african time
I just tested it, so its today
I am was expecting to analyze the transcripts or call records based on the tests
c
Thank you for sharing your information! I’ll keep you posted as I work on resolving your issue. Your patience is truly appreciated..
n
Thank you, will be waiting
Hi @Kings_big💫 Any updates, just tried it now and there are some test suites that are still missing
id: b7d0c17d-84b1-4f36-a5e6-113b8587ee7a Time stamp: Run 7/29/2025, 11:36:15 AM East african time
k
Hey, thanks for sharing the call id. I have forwarded this to the team. Test suites are having some issues that's why they aren't working as expected, so I'll suggest you to use manual testing for some temporary period of time if you are facing these issues repeatedly.
n
Ok thanks for your response
c
Hey, sorry it's taking longer than usual our team is looking into and get back to you with an update soon.
i
Hey, I am also dealing with the same problem
Is this problem solved yet?
c
Just an update, test suites are still a work in progress and we cannot provide an ETA of a release date. Keep an eye out for any changelog updates that occur in the future regarding this issue.
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