Over Concurrency Limit Error
# support
c
Does anyone know how to correct this issue? The issue started when 2 campaigns started with 1 minute of each other, causing concurrency issues, I ended all campaigns and cancelled any scheduled campaigns 3 days ago how long does it take to fix this issue? My Vapi Organization has not been operatable since the 23 of July we are 6 days with no update and clients that are furious. Someone please advise, this is costing us money and our reputation. Can someone reset my concurrency limit? My organization ID is below. Organization ID: 70fce8ef-b9dc-4b1b-adb3-da9a89f33735 Every phone number I have was affected by the "Over Concurrency Limit" error message. Please advise how we can correct this issue and move forward. Thank you,
c
Try clear browser memory for vapi and then try in incognito model..
c
Tried it still the same issue cleared from browser history and i am in incognito mode.
Same Error message "Over Concurrency Limit"
a
I am having the same issue has it been resolved?
c
If you will be running concurrent calls on your account, please note that the concurrency limit is on the org level, meaning you can only run a maximum of 10 calls for your entire org, not for each phone number. Your counter is at 0, meaning you should be able to make calls without error now. You may also want to consider purchasing more concurrency lines for your account
a
It won't let me make any more calls even though its been over a day and theres definetly no calls going through right now.
c
@azeemthememe could you please provide your call id? I realize that I checked the concurrency counter for Clay but not yours
Sorry, I meant your org id
a
Yes heres my org ID: b8235fe3-9334-405a-846d-e00e18e07f3b
c
Thank you for sharing your information! I’ll keep you posted as I work on resolving your issue. Your patience is truly appreciated..
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