Hi Vapi Support, My client is facing an issue while trying to add credits to their account. They are on the pay-as-you-go model and attempting to top up their balance. Although a payment card is already attached, the platform is still prompting for payment details and showing an error. Could you please assist in resolving this issue as soon as possible? Thank you, Abdullah

We recently dropped plan-based pricing, now we have either pay-as-you-go or enterprise-only. That's why you are unable to upgrade plans.

We are not trying to upgrade our plan; we’re experiencing an issue while adding credits to our account.

Please can you share a loom video on error message your experiencing thanks