Assistant stays silent after inquiring a knowledge...
# supportn
nightcrawler
07/31/2025, 2:42 PMHi support,
The assistant seems to stay silent after querying a knowledge base to answer a question, I have to wake it up by saying a word.
Here is the call id: 75dccaf1-f384-4977-972a-ce5ba82bf767
nightcrawler
07/31/2025, 2:42 PMHere is another:
c7ff3796-4cfe-409a-a904-201e2a20c063
nightcrawler
07/31/2025, 7:06 PM@Kings_big💫 can you help?
c
Chiranjeet Mishra
08/02/2025, 10:43 AMRemove any request-start/request-complete messages from the query tool and it should resolve your issue. Let us know if you need additional support
n
nightcrawler
08/03/2025, 12:49 PMThank you, it worked
c
Chiranjeet Mishra
08/05/2025, 6:10 AMGlad the issue was resolved. Please reach out to us if you have any other questions regarding this issue
p
psicobloc
08/22/2025, 3:41 PMso are the messages just bugged? there is no way to use them? is fixing that on the roadmap?
c
Chiranjeet Mishra
08/26/2025, 4:58 AMThis is just a workaround until we get the tool fixed. There is currently no ETA on the release date for the deployment, but it will be reviewed and resolved.
p
psicobloc
08/26/2025, 10:40 PMthat's unfortunate. Thank you for the response
c
Chiranjeet Mishra
09/10/2025, 7:42 AMNo worries. Glad we could provide some insight