Assistant doesn't respond back
# support
d
Hi, we're using our asisstant through VAPI SDK, and just recently it stopped working. The AI would talk to us, but wouldn't reply back. We then tried going to Vapi web dashboard to initiate a call with the assistant from there. But our assistant's page is showing up an error The assistant id is:
09aa0289-52e2-40d0-acbd-42f4f59c2e12
I also tried to create a new assistant and initiated a call, but it also failed. The AI said "Hello" but wouldn't respond back. Is there a known issue/outage going on? Asking because we aren't observing this on other Vapi account. https://cdn.discordapp.com/attachments/1401003169198117084/1401003169483587704/image_720.png?ex=688eb160&is=688d5fe0&hm=b98f47669f75a790edd1648eda4fa54be40311baad3d0eade4926f66be6842b1& https://cdn.discordapp.com/attachments/1401003169198117084/1401003170259402772/image_720.png?ex=688eb161&is=688d5fe1&hm=3f4982adf15e36f3467cbb9cc970797c03bb3b2e449be0959baca34d0963a761&
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
d
Ah sorry this is my bad. Turns out our Deepgram was running out of credit. Can you still take a look at why our assistant page is broken though? Thanks in advance
c
Hey Denny, can you clear cache and cookies then reload the page and then check once.
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