I cannot log in to my account due to the identify verifying process is not working. I followed the steps, uploaded my ID, took selfie but it stucks at the "Verifying your identiy" step.. I cannot work please help me fix this problem as soon as possible! https://cdn.discordapp.com/attachments/1401120071790759986/1401120072440741898/Kepernyokep_2025-08-01_184516.png?ex=688f1e40&is=688dccc0&hm=1bf56255b4efdfb214db939465baed4f6d84a7f8939feb3239913d53774ae0f0&

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team

@User @User

We truly apologize for the inconvenience you’ve faced. To help you resolve this issue quickly, please share your registered email address with us. Thank you for your understanding..

krisztianpadar@advertvance.com

Fixed, try again

Many thanks!

Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue