URGENT: Stuck in Identity Verification – Cannot Ac...
# supportn
nikita
08/02/2025, 9:55 AMHi Vapi Support Team,
I urgently need your help. I am currently locked out of my account due to the identity verification step. The screen says “Verifying Your Identity...” and has been stuck for quite some time. I uploaded all required documents, but the process does not complete.
This is very time-sensitive as we are in the middle of an enterprise deployment.
Please assist me in resolving this issue as soon as possible.
https://cdn.discordapp.com/attachments/1401141234940252221/1401141235351289877/Bildschirmfoto_2025-08-02_um_12.50.01.png?ex=688f31f6&is=688de076&hm=a505ee0c12a771147d7cef54794f6f8630bf9066b0f6c7313445e8030f6ecfeb&
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Chiranjeet Mishra
08/02/2025, 9:55 AMHi there,
Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).
We’ll get back to you as soon as possible during our normal business hours.
If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.
Warm regards,
Vapi
Customer Support Team
Chiranjeet Mishra
08/05/2025, 7:53 AMWe truly apologize for the inconvenience you’ve faced. To help you resolve this issue quickly, please share your registered email address with us. Thank you for your understanding..
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nikita
08/05/2025, 8:46 AMrdiermeier@web.de
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Chiranjeet Mishra
08/07/2025, 7:12 AMHey, I've unblocked you. Can you check and let me know if it's working?
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