Hello Vapi Support, I’m trying to verify my identity on a new laptop, but the process gets stuck. After uploading my ID and face scan, it says “Verifying your identity… this can take 1–3 minutes,” but it never completes. I’ve tried multiple browsers, incognito mode, and clearing cache, but nothing works. I’m able to log in on my phone, but not on the laptop. Please assist in clearing this issue or manually verifying the account. Registered email: jerome@homely-solutions.com Screenshot/video attached: [optional] Thank you!

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team

Hi, same problem here my email is lamcompanyusa@gmail.com

Kim your email is fixed