Incomplete chat messages in chat widget. Complete ...
# support
g
For some reason, some chat messages are not correctly showing in the chat widget. For example on session id 5706b607-cd8e-4b01-b440-b83ee06a6c37 chat detail id c1f0c8a8-7143-428e-b3de-4b1cef6351c7 the assistant correctly responded "Gracias, CONTACTOPRUEBACHAT. Ahora, ¿puedes darme tu apellido, por favor?" but as you can see in the image widget the response only showed the first word "Gracias". This has happened to me before. https://cdn.discordapp.com/attachments/1401272983359590440/1401272984781586683/Screenshot_2025-08-02_at_12.37.36_p.m..png?ex=688faca9&is=688e5b29&hm=7abd7f1dafe8fb7743b3d677eb772e2e5e891a0ab06b37aa6d499cb71246d878&
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
p
I have faced the same issue, and its random. Have you got a solution to fix this?
c
Hey, thanks for sharing the chat_ids. I've forwarded this to the executives, and I'll get back to you once I receive the response from them..
h
Did you get a resolution for this?
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