Spanish calls is gets stuck or starts interrupting
# supportd
dripchatagency
08/02/2025, 7:22 PMSpanish agent keeps getting stuck or keep interruptng or talking over the caller. It worked fine few hours ago but now is totally messed up.
c
Chiranjeet Mishra
08/02/2025, 7:22 PMHi there,
Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).
We’ll get back to you as soon as possible during our normal business hours.
If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.
Warm regards,
Vapi
Customer Support Team
Chiranjeet Mishra
08/03/2025, 11:15 AMHey! To help track down this issue, could you share:
- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!
d
dripchatagency
08/03/2025, 5:41 PMHere are the call ids: 8105fc5f-f6a2-4f67-bb71-345d0962887e, 13b1f178-cf6c-4db2-986e-c05a5ef34920, cf4e324b-5fab-4f33-a588-24cde17e5995.
The agent got stuck right in the beginning caller gave the name. it even interrupted on this call. Call id: 227ede16-1177-4740-9897-f84ecb31a2bc, timestamp at 0.8 seconds.
I want the agent to work, answer all questions and finish the call.
The agent got stuck right in the beginning caller gave the name.
dripchatagency
08/03/2025, 5:42 PMAnd it worked beautifully few hours ago but later go stuck
dripchatagency
08/04/2025, 3:45 PMHere are the call ids: 8105fc5f-f6a2-4f67-bb71-345d0962887e, 13b1f178-cf6c-4db2-986e-c05a5ef34920, cf4e324b-5fab-4f33-a588-24cde17e5995.
The agent got stuck right in the beginning caller gave the name. it even interrupted on this call. Call id: 227ede16-1177-4740-9897-f84ecb31a2bc, timestamp at 0.8 seconds.
I want the agent to work, answer all questions and finish the call.
The agent got stuck right in the beginning caller gave the name.
And it worked beautifully few hours ago but later go stuck
dripchatagency
08/04/2025, 5:17 PM@Shubham Bajaj
dripchatagency
08/04/2025, 8:22 PMCan someone address the issue @Shubham Bajaj
dripchatagency
08/04/2025, 8:23 PMCan you please look into the issue
c
Chiranjeet Mishra
08/06/2025, 4:51 AMThank you for providing the call ids. We will look into it and get back to you soon
Chiranjeet Mishra
08/16/2025, 12:36 AMThe transcriber is set to English. Please change it to ES and let us know if you see an improvement in the assistants performance
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