Error in Saving CredentialsCouldn't Validate 11lab...
# support
a
URGENT create a 11elevenlabs key with proper access of text-to-speech, voice and voice generation , while adding this 11labs key on vapi in integration section and saving throwing this error https://cdn.discordapp.com/attachments/1401472047678488706/1401472048147988581/Screenshot_2025-08-03_at_1.43.44_AM.png?ex=6890660e&is=688f148e&hm=4cd763393038526fe3ddd4cf7255c95d580a90511a931d7035471c591ee0b570&
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
Make sure you’re using a paid ElevenLabs plan, and try clear browser memory for vapi and then try in incognito mode..
a
okay, i'm using ElevenLabs paid plan only
using incognito mode then also getting same error
c
Could you please try using the API to add your credentials as a workaround? Here is the cURL request to use:
Copy code
curl -X POST https://api.vapi.ai/credential \
  -H "Authorization: Bearer YOUR_VAPI_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "provider": "11labs",
    "apiKey": "YOUR_ELEVENLABS_API_KEY",
    "name": "My ElevenLabs Credential"
  }'
Let us know what the result is
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