Agent doesn't say anything after recieving informa...
# supportj
Jules
08/03/2025, 11:35 AMI'm experiencing an issue today where the agent goes silent after receiving a response from the "Query Tool". The agent doesn’t continue the conversation unless I say something first.
https://cdn.discordapp.com/attachments/1401528870775291914/1401528870984880138/image.png?ex=68909af9&is=688f4979&hm=bbbb5d2b27e839a4d4bcf217cf60749536131e7b5fd5f1762e12271395102c13&
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Chiranjeet Mishra
08/03/2025, 11:35 AMHi there,
Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).
We’ll get back to you as soon as possible during our normal business hours.
If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.
Warm regards,
Vapi
Customer Support Team
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Answer Overflow
08/04/2025, 8:46 PMmessage has been deleted
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Chiranjeet Mishra
08/05/2025, 6:16 PMHi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.
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AiforYou
08/05/2025, 8:42 PMJust fyi: Using tool calls in Workflow nodes causes the exact same issue. I have posted here in a separate thread about the new workflow node based tool calls not progressing. (The tool call gets successfully completed but Workflow node / AI Agent will not say anything or progress in Prompt unless user speaks something... ) No matter what the user says, just anything. The issue is not the tool call, as it gets 100% completed (e.g. Query tool, or other tool calls) and node then remains idle til call get disco or user speaks. After user says anything, it all progresses correctly.
AiforYou
08/07/2025, 10:13 AM@User This happens in normal Assistants as well. Call ID: 5b890c2c-b577-4aa6-8e33-62a05f286ac6. Or Call ID: cdd160b8-15ff-4116-9c48-8db60b12f5e3. If Tool Status Messages are configured, like Start, Completion etc, the following happens: Unless the user speaks the node does not start (sometimes, like in first CallID) or do not pogress after completion (2nd Call ID after booking the appointment at the end of the call) - even if the API call / Tool is completed already. The Assistant waits for some user utterance...e.g. the user says "hello, still there?" or anything. I need support for this please! I have many more Call IDs. If I remove the status messages of the tools / API Calls it seems to work more reliably.
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Oliver
08/08/2025, 10:26 AM@AiforYou In a similar thread VAPI support has posted a manual fix, that has worked for me. Source: https://discord.com/channels/1211482211119796234/1402031340328849530/1402585250210648140
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Kings_big💫
08/15/2025, 10:16 AMThank you for sharing your information! I’ll keep you posted as I work on resolving your issue. Your patience is truly appreciated..
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