Agent not speaking when I call him or text him in ...
# support
h
There is no voice from my agent when I call him, and I only get the VAPI promo (Is there a way to remove that), and then it hangs up on me. I've fixed all the options and even turned off the voicemail. Call ID: e37d99e3-bc40-472d-8d9c-535ee435569b
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
c
Hi, could you please send another call id? We aren't able to find anything with that id on our backend
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