URGENT Cannot access assistants
# support
k
i
i went to this discord and they basically asked for my web3 wallet in the ticket
to resolve the issue
k
Did that seem sketchy to you?
i
yes, why would they need your c-r-y-p-t-o wallet resolving Vapi issues????
do you think that is any way reasonable?
k
To help track down this issue, - The Assistant ID This would really help us figure out what went wrong!
s
If I load the agent page and open/leave it on a new agent, it works ok, but as soon as I try to load my older agent it also displays this screen. Once I have this screen shown, even trying to go back to my new agent it fails as well. Tech details for curious humans Error: TypeError Message: Cannot read properties of undefined (reading 'models') Timestamp: 2025-08-04T23:12:23.425Z
c
Hey, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
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