I'm writing to report a critical issue that is preventing me from accessing my account due to an unresolved identity verification loop through Veriff. Over the past few days, I have completed the identity verification process three separate times, ensuring that all required steps were followed correctly, including uploading a valid government-issued ID and completing the live selfie check. Each time, the process appeared to be successful with no errors reported on my end. However, despite these repeated attempts, the system still indicates that the verification is incomplete, and I remain locked out of my account. This has become increasingly frustrating and is now causing significant disruption, as I am unable to perform any essential actions tied to my account. I have not received any detailed feedback, error messages, or clarification about what might be causing the issue. Without access, I am essentially blocked from continuing my intended use of your platform. Please prioritize this issue and let me know: Whether my verification attempts were received on your end. If any specific action or correction is needed from my side. When I can expect this to be resolved so I may regain full access. I appreciate your urgent attention to this matter and look forward to your prompt response. Best regards, Pankaj Jindal

We truly apologize for the inconvenience you’ve faced. To help you resolve this issue quickly, please share your registered email address with us. Thank you for your understanding..

Pankaj.Jindal@tandymgroup.com

I have the same problem Can help me Gatepoint.ae@gmail.com

Try re-login

Check what I'm trying to register And didn't receive anything in my email

Your email isn't correct

Mine is working, thanks for the help.

same problem here - had this loop some time ago. Now again! Cant login, veriff showing again

Please share your registered email address

Despite trying multiple times to complete the identity verification process by uploading my driving license and providing a selfie, the process is not concluding. The Veriff page displays "Thank you for providing verification data" and instructs me to wait for up to 3 minutes; however, nothing happens and the wait seems endless. My registered email id is dev@exousiaimperium.com I request your assistance with this issue.

We have made some adjustments to your account verification and would like you to try logging in again. If you encounter any issues please let us know.

I had gotten support via e-mail. but now again "Sign in failed". Why? Could you please help me and fix this?

Could you please provide your email address associated with your account? Feel free to DM it to me for privacy if desired @kylevapi