Unable to verify my account and i need help urgent...
# support
n
I am unable to verify. I uploaded the docs but it gets stuck on the screen and never completes. I've already tried multiple times.
k
We truly apologize for the inconvenience you’ve faced. To help you resolve this issue quickly, please share your registered email address with us. Thank you for your understanding..
n
techadmin@twinsai.net
this is our main account
k
Thank you for sharing your information! I’ll keep you posted as I work on resolving your issue. Your patience is truly appreciated..
n
we are completely down:) because billing is also broken so cant login to update the card
k
Fixed, try re-login again
n
trying
okay great i am in
thanks for your help!
k
Try again if still experiencing issue share me a loom video along with your org_id
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