Portuguese Interview Assistant Issues Report - Lan...
# supportb
Bruno
08/04/2025, 10:06 PMHello VAPI team, I'm having severe issues with my Portuguese interview assistant. It's hallucinating a lot and also responding poorly to questions. It's not understanding properly. This happens both when I use the Workflow method and when I use the Single-Prompt-Agent.
## Language Issues
* The AI is speaking in English at some moments, even though it's fully configured to operate in Brazilian Portuguese - PT-BR
## Pronunciation and Speech Issues
* The way it speaks numbers in Portuguese is very strange, it sounds like slow motion
## Conversation Issues
* Repeated many questions
* Confirmed some answers more than twice
* Suddenly stopped talking out of nowhere
* Only understood some words after repetitions
* Hallucinating and providing irrelevant responses
* Poor comprehension of questions and context
## Technical Issues
* Disconnected out of nowhere and didn't finish the interview
Bruno
08/04/2025, 10:06 PM## Call Logs
Call ID: 0f05846a-df8f-467f-b697-fcba995413bb
Timestamp of when occurred: 2025-08-04 - Minutes: 05:20 to 6:02
Response I expected: The agent should have understood what the user said and confirmed the data in Portuguese
Response I got: Repeated the numbers, some even incorrect that the user said, he repeated everything to her in English more than once for her confirmation
Timestamp of when occurred: 2025-08-04 - Minutes: 06:40 to 06:57
Response I expected: The agent should have asked the question, understood what the user said and confirmed the data only once.
Response I got: Repeated several times the information that the user spoke to the agent
Timestamp of when occurred: 2025-08-04 - Minutes: 10:24 to 10:30
Response I expected: The agent should have asked the question, understood what the user said and confirmed the data in Portuguese and not in English
Response I got: Repeated the data in English
Timestamp of when occurred: 2025-08-04 - Minutes: 14:16 to 14:37
Response I expected: The agent should have continued with the questions
Response I got: The agent remained silent for a long time, when he resumed asking questions he became out of tune as if he was malfunctioning
Timestamp of when occurred: 2025-08-04 - Minutes: 27:23 to 27:40
Response I expected: The agent should have continued with the questions
Response I got: The agent remained silent for a long time, and repeated the information once again
c
Chiranjeet Mishra
08/06/2025, 7:27 PMHey, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
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