All payments are broken
# support
a
orgid = 865eaf79-aecf-4b0d-bd53-98830428ece4 One time payment failed with an error "Couldn't purchase credits. Pleaseenter a payment method to purchase credits. Auto reload fails with an error "Error updating auto reload plan. Failed to purchase credits. Invalid payments details." I tried 4 different cards that work just fine with other services. There are no bank records to show even attemepts to charge. Please help me to pay ASAP. Thanks, Art
v
Action Required: Since your payment attempts are failing despite valid cards, please contact Vapi support directly for urgent resolution. - Email: [support@vapi.ai](support@vapi.ai) - Discord: [Join the Vapi Discord #support channel](https://discord.com/invite/pUFNcf2WmH) for real-time help. Include your org ID (
865eaf79-aecf-4b0d-bd53-98830428ece4
) and a description of the errors for faster assistance. Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)
c
Try clear browser memory for vapi and then try in incognito mode, If the issue persists, sharing a loom video to walk me through it? That would be really helpful thank you!
4 Views