My account is locked and stuck on the "Verifying Your Identity..." screen. I've already uploaded the necessary documents, but the process won't complete. We're in the middle of a critical enterprise deployment, and this is a time-sensitive issue. Please help me resolve this as soon as possible. We're having a meeting with a big client in 2 hours !! https://cdn.discordapp.com/attachments/1402687093892710541/1402687094190637117/Screenshot_2025-08-06_at_12.17.07_PM.png?ex=6894d1a7&is=68938027&hm=d5a862397302012be90c149164272a0827022215bd0f9ffdaaa2d0cfcd32e557&

same issue. multiple attempts to log in on separate days. the login process stalls on "We are processing your uploaded documents to verify your identity. This can take 1 to 3 minutes. ... " after I've submitted id and selfie on the phone.

We truly apologize for the inconvenience you’ve faced. To help you resolve this issue quickly, please share your registered email address with us. Thank you for your understanding..

Same thing happened here. I can't believe that VAPI denied access to the dashboard without prior notification.

falconautomatics.op@gmail.com

Try login again

Hi @Kings_big💫 Could you please help me acces the account? This is my email sistemas.dev@enginetsystems.com

GeraDeluxer, your account should be fixed now