Bug Report: “Number Not Found on Twilio” Despite V...
# support
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Suggestion: To resolve the "Number Not Found on Twilio" error, try re-importing your Twilio number in the Vapi dashboard: 1. Go to the Phone Numbers section and click Import. 2. Enter your Twilio number and credentials (API Key and API Secret), then click Import. This ensures your number is correctly registered and linked to your assistant. If the issue persists, double-check your Twilio credentials and that the number is active in your Twilio account. [See import instructions](https://docs.vapi.ai/quickstart/import-twilio) Source: - [Import number from Twilio](https://docs.vapi.ai/quickstart/import-twilio)
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@Vapi Support Bot follow up?
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Hi Jay, If you are experiencing a "Number Not Found on Twilio" error despite having everything set up correctly, please follow these steps to troubleshoot: 1. **Verify Import**: Ensure that your Twilio number is correctly imported into Vapi. You can do this in the Vapi Dashboard under the “Phone Numbers” section. For procedure, refer to the [Import number from Twilio](https://docs.vapi.ai/phone-numbers/import-twilio) documentation. 2. **Authenticate**: Double-check your Twilio Account SID and Auth Token used during the import to ensure they are correct. 3. **Check Configuration**: Verify if the number is linked to the correct assistant in your Vapi setup and ensure there are no discrepancies in the dashboard settings regarding the phone number link. 4. **Twilio Dashboard**: Log into your Twilio console to check for any potential flags or issues with the numbers you’ve imported. These steps should help resolve the issue or narrow down where the problem might be. If the problem persists, let me know any errors or additional details you might see.
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