Transfer call not working
# support
l
Call ID: a157d4b5-af4f-41cc-aeed-0e4ac626d7c0 Timestamp: 13 Aug 2025, 14:33 Expected response: My call to get transferred to "Marketing" (which is my other phone number - for testing purposes) Response I got: VAPI agent said that she will transfer the call, but ended up "ringing" on my end as the caller, and no actual ringing occurring on the "Marketing" smartphone I have prepared for this test Additional notes: - The AI agent is currently associated with a Twilio number for New Zealand - Originally, I had the Transfer Mode set up as "Blind Transfer" with the intention of keeping it simple. However, the call ended up dropping immediately when the 'transfer_call_tool' is used. - Then, I found a similar thread (https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1404868309601751193) which recommended using the "Warm Transfer - Experimental" transfer mode. This prevented the call from immediately dropping out when the 'transfer_call_tool' is used, but the call still isn't being transferred. Thanks for your help.
Issue has been fixed. We needed to ensure that the phone numbers we were forwarding to have been verified via Twilio as well.