the call ID : a4b01161-0174-47d1-9c67-6d1275351673
# support
h
Aug 13, 2025, 12:58 expected
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Structured Data 
{
  "alternateEmail": "",
  "alternatePhoneNumber": "+6285612902999",
  "attending": "unsure",
  "callbackTime": "yes",
  "email": "No",
  "reason": ""
}
actual like in screen capture attach Please help me understand why I can’t get the resuls correctlly @Shubham Bajaj @ivy @Gilang https://cdn.discordapp.com/attachments/1405102892066799636/1405102892691488841/SPOILER_image.png?ex=689e444b&is=689cf2cb&hm=e10fb87dd7785e5d0949b425a5d7fc3be6a8b22e1eddf1675c0f2f8f66bb438c&
c
To help track down this issue, could you share: - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
h
When exactly this happened (the timestamp) Aug 13, 2025, 12:58 What response you expected to get ? I expected to get this response in structured data Structured Data { "alternateEmail": "", "alternatePhoneNumber": "+6285612902999", "attending": "unsure", "callbackTime": "yes", "email": "No", "reason": "" } What response you actually got instead actual like in screen capture attach "N/A"
c
Hello, Sorry for the inconvenience and thanks for reporting this to us. Rest assured we are here to ask a few questions to further assist you. Can you give us a session ID or Call ID?
h
Hello, Thank you for your response. The Call ID in the staging environment is a4b01161-0174-47d1-9c67-6d1275351673. Please let me know if you need any additional information.
i
Hi @Vapi anyone can help with this please?
c
Here are some suggestions to help you get the structured data: 1. **Increase Timeout**: Consider increasing timeoutSeconds from 5 to 10-15 seconds for more reliability. 2. **Use Assistant LLM**: Set useAssistantLlm: true to use the same LLM as the assistant (GPT-4o), which might be more reliable.
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