[URGENT -AGENCY PLAN] Are concurrent limits not ef...
# supportf
Fiwa
08/13/2025, 11:52 PM[URGENT AFGENCY PLAN]
We’re experiencing an issue with the concurrency limit in our campaign. Even though we’ve set a concurrency limit and our agency plan allows up to 50 concurrent calls, the system is placing calls one at a time instead of running them concurrently.
Could you please check why the concurrency limit isn’t being applied as expected?
Also, the outbound campaign menu is no longer showing for us
campaign ID: d126a6bd-2b4f-44ff-91d5-c6322939bfc6
organization ID: 8fcae760-23cb-4857-a7bc-32a982810e88
k
Kings_big💫
08/14/2025, 8:01 PMI've escalated your issue to our executives for their attention. Thank you for your patience, we appreciate your understanding and will keep you updated
Kings_big💫
08/14/2025, 10:32 PMConcurrency reset
f
Fiwa
08/16/2025, 11:21 PMDid not work. Calls are still processing one at a time. Our concurrent limit of 50 is not effective.
Fiwa
08/16/2025, 11:21 PMPl;ease treat as urgent
Fiwa
08/17/2025, 1:19 PMWe have an agency plan with over 2000 mins used call time. I think we deserve some higher priority of support.
Fiwa
08/18/2025, 1:03 PMOur ticket regarding the concurrent limit not working is still unresolved. Currently, our campaigns are making calls one at a time instead of 50 simultaneously, even though we’re on the agency plan.
Fiwa
08/19/2025, 5:51 PM@Kings_big💫???
c
Chiranjeet Mishra
08/19/2025, 6:33 PMHi Fiwa, sorry it's taking longer than usual our team is looking into and get back to you with an update soon
f
Fiwa
08/19/2025, 6:39 PMOkay, thanks
c
Chiranjeet Mishra
08/20/2025, 10:08 AMHi, Your concurrency counter has been reset. Please start campaigns with less than <45 calls to avoid hitting the limit. If you are still not able to initialize above 1-15 calls at once, please let us know.
f
Fiwa
08/20/2025, 9:44 PMI do not undertsnad. Our concurrent limit is 50, not 15 and we have been launching 1000 contact compaign at once and 50 leads get called at once. Has this changed? Please advise
c
Chiranjeet Mishra
08/22/2025, 4:16 PMHi Fiwa, I'm sorry for the typo — it should be 50, not 15. The limit is indeed 50 concurrent connections.
f
Fiwa
08/22/2025, 7:12 PMWhen we have 60k leads to call. Loading 50 very 10-15 mins isn’t effective.
The platform scheduling/wait has always worked for us. Why the change?
Fiwa
08/25/2025, 4:51 PMDear VAPI Support Team,
I am writing to request a reset of our billing time. We have not been able to utilize our allotted 3,000 call minutes due to the concurrent limit system in place. As a result, the current billing period does not reflect our intended usage.
We would greatly appreciate it if you could reset the billing time so we can fully benefit from our subscription.
Thank you for your assistance.
organization ID: 8fcae760-23cb-4857-a7bc-32a982810e88
Fiwa
08/25/2025, 10:42 PMWe launched a campaign of 1000 leads, the concurrent limit is stuck again, it did not auto reset.
if there's no auto reset feature at the backend, please let us know. Please reset it and we'll manage running it with your recommendation @User @User @User
6 Views