Agent ending the calls too early
# support
l
Hi, I've been dealing with this problem for 1,5 week. The agent books a meeting and after that it's supposed to confirm the booking with the user and then thank the user before calling the end_call_tool (Which i've created) or end_call-tool. It skips everything after the booking is made and jumps to end_call directly instead. Please - Help me 😫
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
c
Hello, We are truly sorry for the inconvenience. Can you share the Call ID with us?
l
Like all of my calls the last day have same error but here is one: 473ab320-1654-4dd8-82a1-c14bcf2d93c9
l
Hi @Liam is this error solve already?
l
No
l
Do you check out your webhook response
l
I use the dashboard
l
Ohh bad 😔
Can we connect to see how you set it up?
l
Yes. Give me 5mins?
Im ready
l
Send me link
l
Link? Can we talk here?
l
No problem
Call me
l
We need to connect as friends first I think
l
Yeah I already sent you a request
l
@Lufem Have helped us with the problem. He is very proffessional. Thanks again!
l
You are welcome @Liam
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