I can't mute the assistant URGENT, im near off the...
# supportf
Fabiansky Trafada Perkasa
08/16/2025, 9:35 PMIm currently develop timer for pitching… after the timer goes 0, the dialog will pop up and ask the user wants to add 2 minutes again, if i using vapi.stop() it will end the meeting, so i use vapi.setMuted(true)
but after the timer goes down, the dialog shows up and the meeting was ended??
https://cdn.discordapp.com/attachments/1406390844805611523/1406390845665447936/IMG_8246.jpg?ex=68a24b0b&is=68a0f98b&hm=228e2cdb549f5e14cd380b3c6f8ef39bdfca3a2379ad46f4000853a6515e4418&
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Chiranjeet Mishra
08/16/2025, 9:35 PMHi there,
Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).
We’ll get back to you as soon as possible during our normal business hours.
If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.
Warm regards,
Vapi
Customer Support Team
Chiranjeet Mishra
08/19/2025, 8:04 PMHi, To fix this, you need to increase the maximum call duration to x + 20 or 30 minutes. This ensures the call continues if the user clicks to add more time multiple times (e.g., two or five additional increments). If the user decides not to continue, they can simply click elsewhere and use VAPI.stop to end the call.
f
Fabiansky Trafada Perkasa
08/22/2025, 3:08 PMwait, so there is no vapi.setMuted()
Fabiansky Trafada Perkasa
08/22/2025, 3:09 PMif the user accidentally says something, it will transcribe it… and will screw the feedback
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Chiranjeet Mishra
08/29/2025, 6:16 PMHello,
We are sorry for the delay and we really appreciate you patience and kind understanding.
Can you give any CALL ID of this?
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