Whenever my agent uses a query tool it gets the right info, but instead of responding it stops talking until I say something, then it starts up again and gives the requested info.
I have had this problem for a few days and have read a few threads on it but I still have no idea how to solve it.
Any help is appreciated.
c
Chiranjeet Mishra
08/16/2025, 10:00 PM
Hi there,
Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).
We’ll get back to you as soon as possible during our normal business hours.
If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.
Warm regards,
Vapi
Customer Support Team
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Cuteboy
08/17/2025, 2:41 PM
I got it working
h
HVNCHO
08/20/2025, 5:47 AM
Hey @Cuteboy could you let me know how you got it working? I am having the same issue
c
Chiranjeet Mishra
08/22/2025, 4:05 AM
For the query tool to work seamlessly with the assistant, use a
request-start
message with an empty message. Let us know if you have any questions