Call Summary Not Generated – Worker Died Error
# supporto
Osman Kutlu
08/17/2025, 4:21 AMMessage:
Hello Vapi Support,
We are experiencing an issue where the call summary is not generated for some calls. Instead, the call object returns with the following error:
"endedReason": "call.in-progress.error-vapifault-worker-died"
Example Call ID:
626531a6-22ac-467e-a8fe-c3e9a85f4606
In such cases, the summary field is missing, and sometimes even the messages are not available.
Could you please check:
Why the vapifault-worker is crashing?
Whether there is a known bug or limitation causing summaries to fail?
If there is a recommended fallback or retry strategy on our side until this is resolved?
This issue is critical for us since we rely on the auto-generated summaries.
Thank you for your support.
c
Chiranjeet Mishra
08/17/2025, 4:22 AMHi there,
Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).
We’ll get back to you as soon as possible during our normal business hours.
If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.
Warm regards,
Vapi
Customer Support Team
Chiranjeet Mishra
08/19/2025, 7:24 PMHi Osman, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
Chiranjeet Mishra
08/19/2025, 7:45 PMHi, Can you give it another try and let me know if you're still having the same issue?
o
Osman Kutlu
08/21/2025, 11:29 AMHello, we encountered this error once, but what is the reason for this?