Hi there! My account was billed an extra $25 incorrectly on July 16th, 2025. I am raising this issue here after not getting a response from support@vapi.ai after multiple emails. I also tried emailing billing@vapi.ai but got a mail delivery error. I know it's not a huge amount of money, but would appreciate the refund to make things right. It should be relatively straightforward for your team to quickly process. Thank you so much!

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team