vapi verifiying identity and not able to go thru
# supportk
KaisAoumeur
08/22/2025, 1:41 AMi was trying to login in vapi it doesnt let me nothing i have to verifiy my identity and its not letting me go thru nothing like it verifies after it tell me wait 1-3 min but after 10 nothing and ive tried multiple times
KaisAoumeur
08/22/2025, 2:14 AM@everyone
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Honza
08/22/2025, 8:16 AMHi, same here
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Chiranjeet Mishra
08/22/2025, 5:28 PMSorry to hear about the issues you are having with account access. Please provide the email address associated with the account and we will take a look in the backend to find any issues.
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KaisAoumeur
08/23/2025, 12:12 AMkais.aoumeur@outlook.com
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Chiranjeet Mishra
08/23/2025, 10:16 AMHi, now you can login.
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insure0063
08/23/2025, 12:05 PMExperience the same issue
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Chiranjeet Mishra
08/25/2025, 3:14 PMCan you send your account email address?
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insure0063
08/25/2025, 9:41 PMNoreply@insurehealthnow.com
insure0063
08/26/2025, 2:13 PMAditya anything?
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Chiranjeet Mishra
08/26/2025, 6:06 PMHi, you can login now
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insure0063
08/26/2025, 6:34 PMThank you Aditya
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KaisAoumeur
08/26/2025, 7:44 PMit's still not working can you remove the verification with veriff it's not working like it's saying 1-3 minute verification and nothing
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Danny Veiga
08/27/2025, 3:45 PMHaving the same issue - danny@dannyveiga.com
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Chiranjeet Mishra
08/27/2025, 5:59 PMHi, now you can login
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Vanessa
08/27/2025, 6:25 PMHi i'm having the same issue, can you please help
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dunecat
08/28/2025, 5:49 AMHaving the same issue here ... I have attempted the Veriff process four times and it just hangs
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Rafa @Workingman's AI
08/28/2025, 2:18 PMSame here and I've got to make an emergency change for a customer. Need help asap; already sent email to support.
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Chiranjeet Mishra
08/28/2025, 2:57 PMCan you send your email address?
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Rafa @Workingman's AI
08/28/2025, 4:46 PMaccounts@servicepartner.ai
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Chiranjeet Mishra
08/28/2025, 5:17 PMHi, you can login now.
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Rafa @Workingman's AI
08/28/2025, 7:42 PMThanks Aditya
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