When I call in to assistants, they are not hearing...
# supportt
Tonner-OW-Inc.
08/23/2025, 3:55 PMWhen I call in to assistants, they are not hearing or at last not responding to caller. The aaistant just says the opeing mesaeg and then neve responds after that. I have ttried on mutiple phones and still the same issue.
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Chiranjeet Mishra
08/23/2025, 3:56 PMHi there,
Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).
We’ll get back to you as soon as possible during our normal business hours.
If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.
Warm regards,
Vapi
Customer Support Team
Chiranjeet Mishra
08/26/2025, 2:54 PMHi Tonner-OW-Inc.,
If your assistants are not hearing or responding to callers, please provide more detailed information to help troubleshoot the issue effectively. For assistant-related issues, include:
1. **Call ID**: Retrieve this from the [Vapi Dashboard](https://dashboard.vapi.ai/calls) by locating the specific call.
2. **Timestamp**: Note the time in the recording where the issue occurred.
3. **Detailed Description**: Describe what happened and the expected vs. actual behavior.
4. **Screen Recording**: If the issue occurs on web-based calls, include a recording showing the problem.
5. **Browser Information**: Specify the browser and version you are using, if relevant.
For unresolved connection issues, sharing only the Call ID is sufficient. You can follow these guidelines to create a detailed issue report: [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting).
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