Unable to load the dashboard but i'm logged in...
# support
m
This happens with my 2 accounts, on firefox & chrome. Yes i do have data on my account but nothing is loaded {"message":"Cannot GET /user/metadata","error":"Not Found","statusCode":404} Any idea how i can get myself out of this ? I did clear cache, everything i could clear https://cdn.discordapp.com/attachments/1409585143210971156/1409585143693443133/image.png?ex=68ade9f7&is=68ac9877&hm=8c88ae4069520ce7c0a0e9f00d7b188d7b347044a2dfde4897b62f26aa144ff0&
c
Hi Matt, The error message
{"message":"Cannot GET /user/metadata","error":"Not Found","statusCode":404}
you're encountering indicates a problem accessing the user metadata on the dashboard. Here are a few steps you can take to troubleshoot this issue: 1. **Check URL**: Verify that the URL you're using to access the dashboard is correct and complete. 2. **Browser Extensions**: Temporarily disable browser extensions or add-ons that might interfere with web page loading. 3. **Incognito Mode**: Try accessing the dashboard in an incognito/private browsing window to determine if the problem persists. 4. **Update Browser**: Ensure that you're using the latest version of Firefox or Chrome. 5. **Different Network**: If possible, try accessing your account from a different network to rule out network-related issues. If this issue continues, you might want to report this with detailed information including screen recordings, as outlined in our [issue reporting guidelines](https://docs.vapi.ai/issue-reporting). Let us know if this works or not.
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