Incorrect Low Credit Warning – I've Only Used 3500...
# support
a
Hi, I received a notification stating that my organization’s wallet is low on credits and may not be able to cover upcoming add-on charges. However, this seems to be incorrect. I’ve only used approximately 3500 minutes out of the 7500 included in the Start Up plan, so I believe there should still be sufficient credits available. Could you please review and confirm that everything is in order on your end? Thanks in advance for your help! Best regards,
c
Hey, could you provide the org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will help me get more details. Also, please send me your Vapi email address.
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