Transfer Call Destination response from assistant ...
# support
c
We are have a fallback on-error during an assistant-request webhook that returns a messageResponse.destination response to forward the call the another phone number. The transfer is happening but its not sending the extension: {"messageResponse":{"destination":{"type":"number","number":"+19804529490","callerId":"{{customer.number}}","extension":"3","transferPlan":{"mode":"blind-transfer","message":"Please hold while we connect you to them","timeout":60,"summaryPlan":{"enabled":true,"timeoutSeconds":42},"fallbackPlan":{"message":"Sorry, we couldn't reach them. Goodbye!","endCallEnabled":true}},"description":"Call transfer"}}} Are we doing something wrong in our response or configuration. We've tried all different kinds of numbers and extensions, and different kinds of transferPlan.mode Sample CallID: 1743f052-fee8-4d33-ab10-7e138cf93bb3
c
Hey, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
c
Any update on this? It's still not registering the extension. However the extension works well with transferCall function and the fallback number on 'hooks', but not in an assistant request response. Please help
c
Hi Chris, I’m really sorry for the delay. I know this is frustrating, and our team is looking into it. We'll get back to you with an update soon.
c
Thank you šŸ™
c
Sorry it's taking longer than usual. I understand how frustrating this can be. Our team is looking into it and will get back to you with an update soon.
c
Thank you
c
Hi Chris, do you have any recent call ID where you faced this kind of problem?
c
we've disabled it at the moment, so I don't have any new callIds except: 1743f052-fee8-4d33-ab10-7e138cf93bb3
c
Hey, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
c
Any update on this?
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