identity issue
# support
v
I’m currently locked out of my account due to an issue with identity verification. I’ve attempted the process multiple times, but it keeps getting stuck during processing and never completes. This has left me unable to access my Vapi account, which I rely on for ongoing projects. Please look into this issue and advise on how I can regain access as soon as possible. https://cdn.discordapp.com/attachments/1410330378199367730/1410330378421539039/image.png?ex=68b0a004&is=68af4e84&hm=4862191b68492df8d3e3259ebeabc28d05a73eec74782d9115a016af282d42a8&
c
Hi, can you send your account email address?
m
@aditya my boss having the same issue, can you please check theme2html@gmail.com ? "every time I go through the verification, the process cycles forever and never clears, even after an hour. Eventually, the page just refreshes back to the beginning. I am never able to login because every time I try, I’m lead back to verify again. I’ve done the verification multiple times with no success."
c
Hi, you can login now.
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