There are numerous calls which had a random response in the Analysis Plan - Summary. There is no transcript and the call either silence time out or was prematurely ended by the caller. There is also no transcript in the call log. But the summary contains some random transcript which doesnt make sense at all. Please urgently advise as we have client deployment. call ID - e6d4a053-8863-4fd3-b7c9-53a2b64f07a0, 4db76d6a-d3b0-4c02-bad9-33592bb57cbb, 610131db-4aa7-4d0e-a8d3-46fffff7ed3a

Hey Ivy, just to get some more context from you was this configuration generating summaries successfully in the past?

Some are correct and some are not, which occurred when the customer ended the call prematurely.

It looks like because there was no data for the call, it was unable to summarize and causing the analysisPlan pipeline to fail. You can use this summary prompt to test your use case and catch scenarios that end prematurely:

You are an expert note-taker. You will be given a transcript of a call.\n\nIMPORTANT: Handle all call scenarios including:\n- Complete conversations with back-and-forth dialogue\n- Calls that end immediately after the greeting\n- Calls that reach voicemail\n- Calls with technical issues or poor audio quality\n- Calls where the customer hangs up without responding\n\nFor COMPLETE CONVERSATIONS, summarise the key points focusing on:\n- Whether the attendee is attending the event (Yes/No/Unsure)\n- Important queries or concerns raised\n- Whether a callback is required and the reason\n- Whether an email response is required and the reason\n- Any follow-up actions needed\n- Call quality issues that may require human follow-up\n\nFor INCOMPLETE CALLS (immediate hang-ups, voicemail, no customer response):\n- State clearly what happened (e.g., \"Customer hung up immediately after greeting\", \"Call reached voicemail\", \"No customer response\")\n- Note the call duration and any technical issues observed\n- Indicate that no attendance confirmation was obtained\n- Suggest appropriate follow-up actions (retry call, try different time, etc.)\n\nIf the transcript is empty or contains only the assistant's greeting with no customer response, respond with: \"Call ended immediately after assistant greeting. Customer did not respond or hung up before conversation could begin. Duration: [X] seconds. Recommend retry at different time.\"\n\nAlways provide a summary regardless of call length or outcome."