Hello, Im trying to set up a tool- assistant to be able to transfer calls to internal SIP Extensions. Im being able to transfer just to 1 destination among all the sip Extensions . My question is: It is possible to set up a dynamic tool to transfer to different extensions without need to use an external webhook? Thanks

Hi ITD, Yes, it’s possible to set up a dynamic tool to transfer calls to different SIP extensions without using an external webhook. You can achieve this using the dynamic transfer tool, which allows real-time destination selection based on conversation context or external data integration. To implement this: 1. **Create a Dynamic Transfer Tool**: - Go to your Vapi dashboard and navigate to Tools. - Click on Create Tool and select Transfer Call as the tool type. - Leave the destinations array empty to enable dynamic transfers. 2. **Configure the Assistant**: - Add your dynamic transfer tool to the assistant. - Enable the server event for the assistant to handle transfer-destination-requests, if needed. 3. **Implement Logic for Internal SIP Extensions**: - If the extension information can be determined during conversation, you can set the server logic to dynamically return SIP extension details based on context. For full details on setting up dynamic call transfers, visit the [Dynamic Call Transfers](https://docs.vapi.ai/calls/call-dynamic-transfers) documentation.

Thanks for your answer. I was able to do it, but since yesterday, all transfered calls arre getting dropped. Do hyou have any issue with call transfers?

Hello, We sincerely appreciate your understanding and apologize for the inconvenience this has caused. Our team is currently investigating the matter to determine if there are any error causing this on our end. We’ll be looking into it further to better understand the situation and determine the next steps. Don’t hesitate to contact us again let us know if you need further assistance.