Problem with HIPPA
# support
d
I've been trying to contact Vapi for almost a week because they won't let me deactivate the Hippa Complaience feature on my account and request a refund, and they're not responding. They also just charged us again for the Hippa feature, which we can't remove. Our account is blocked at -983 credits! We need help, please. This is really frustrating us. My account is: deniscovi13@gmail.com https://cdn.discordapp.com/attachments/1412060737286963240/1412060737739817103/Captura_de_pantalla_2025-08-27_a_las_18.40.50.png?ex=68b6eb8a&is=68b59a0a&hm=dd420f866d6c9893bab1959b979eec46ab00bb0cea615eea7a005746d1aed1e1&
Can anyone help me pls?
c
Hey Denis, we have reported this to the team and they are working on getting you unblocked. Sorry for the inconvenience and we will get it resolved soon
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