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Problem with HIPPA
# support
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Denís
09/01/2025, 1:05 PM
I've been trying to contact Vapi for almost a week because they won't let me deactivate the Hippa Complaience feature on my account and request a refund, and they're not responding. They also just charged us again for the Hippa feature, which we can't remove. Our account is blocked at -983 credits! We need help, please. This is really frustrating us. My account is: deniscovi13@gmail.com
https://cdn.discordapp.com/attachments/1412060737286963240/1412060737739817103/Captura_de_pantalla_2025-08-27_a_las_18.40.50.png?ex=68b6eb8a&is=68b59a0a&hm=dd420f866d6c9893bab1959b979eec46ab00bb0cea615eea7a005746d1aed1e1&
Denís
09/01/2025, 1:05 PM
https://cdn.discordapp.com/attachments/1412060737286963240/1412060785676652554/Captura_de_pantalla_2025-09-01_a_las_14.47.58.png?ex=68b6eb96&is=68b59a16&hm=c27b5982876e5fef69b6e715b8cde5f9de974ffaa60f32ce93fcbfd56b308d35&
https://cdn.discordapp.com/attachments/1412060737286963240/1412060786150473748/Captura_de_pantalla_2025-09-01_a_las_14.55.59.png?ex=68b6eb96&is=68b59a16&hm=5960935abeac56f4bdeb43ee45c9c449a69a8b772f610b310c79d524cf884728&
https://cdn.discordapp.com/attachments/1412060737286963240/1412060786821566464/Captura_de_pantalla_2025-09-01_a_las_15.02.10.png?ex=68b6eb96&is=68b59a16&hm=6f584a0663d141ed6f8f8bdada31667e73b7b8f4be1e885ea71737bcf37b6c8c&
https://cdn.discordapp.com/attachments/1412060737286963240/1412060787371147365/Captura_de_pantalla_2025-09-01_a_las_15.03.29.png?ex=68b6eb96&is=68b59a16&hm=969d60362d9bf340a6a59007fe183cef374d48778146d1af5aae4008c9ca2ae7&
https://cdn.discordapp.com/attachments/1412060737286963240/1412060787819679744/Captura_de_pantalla_2025-09-01_a_las_15.04.30.png?ex=68b6eb96&is=68b59a16&hm=cbf2cd8f64caad4447aea8da8db4ad2a17259d77af1f9d9a1a67841295bb05ac&
https://cdn.discordapp.com/attachments/1412060737286963240/1412060788356812821/Captura_de_pantalla_2025-09-01_a_las_15.04.37.png?ex=68b6eb96&is=68b59a16&hm=ea5d7e978145b960be5087d8d09f3942565a4694c1c9410634e616beb070dfe3&
Denís
09/01/2025, 1:05 PM
Can anyone help me pls?
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Chiranjeet Mishra
09/03/2025, 7:58 AM
Hey Denis, we have reported this to the team and they are working on getting you unblocked. Sorry for the inconvenience and we will get it resolved soon
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