Affected Components: - Squad configurations - Assistant greetings - Assistant transfer functionality Description: When users modify voice settings in assistants that are part of a squad, the following issues occur: Greeting messages fail to play correctly (generated generic greeting plays instead of configured greeting) Assistant transfer protocols malfunction (direct transfers occur without collecting required information) Steps to Reproduce: 1 Create a squad with configured assistants 2 Set up custom dynamic greeting message (e.g., "Good [morning/evening], Company Name, How may I help you?...") 3 Configure transfer protocols with information collection requirements 4 Change the voice setting in any assistant within the squad 5 Test the squad functionality Expected Behavior: - Custom greeting message should play regardless of voice changes - Transfer protocols should maintain their configuration Actual Behavior: Generic greeting plays: "How can I assist you today? Please let me know your request..." Transfers occur directly without collecting required details Current Workaround: Recreate the entire squad after any voice modifications Customer Impact: Multiple customers affected. Causing confusion and incomplete data collection during transfers. Requested Fix: Ensure voice modifications do not affect squad configurations, greetings, or transfer protocols.

Hi NexHireG, To address the issues with voice changes affecting greeting messages and transfer protocols in squads, consider the following: 1. **Voice Configuration**: - Ensure each assistant's voice configuration aligns with your squad settings. Verify that voice IDs and providers are compatible and properly set up. Refer to the updated voice configuration options, such as using PlayHT or Neuphonic, and ensure they are supported within your squad setup. 2. **Greeting Messages**: - For greeting issues, check that the

firstMessage

and

firstMessageMode

properties are correctly configured for each assistant as outlined [here](https://docs.vapi.ai/squads/silent-transfers). The first message should be explicitly set to ensure appropriate playback. 3. **Transfer Functionality**: - Ensure that transfer protocols are set correctly using the

assistantDestinations

property in your squad configuration. Double-check that the message properties intended for announcements during transfers are appropriately scripted as per the [Squad configuration guide](https://docs.vapi.ai/squads-example). If these issues persist, you might want to verify compatibility with any new voice configurations, especially if using custom voices that might not be fully supported within the squad constraints. If this doesn’t resolve the issue, please let us know and we’ll be happy to step in and assist further.

These issues are persisting. Exact same configurations have different results.

Could you please share some call ids with the different results? We would like to look at the logs

Not working: 5b79805a-df77-48ff-816b-2a7eb00d14fe Working: 2187100b-16a6-4a19-ade9-d0732a4f9b66

Thank you for providing that information. We will review the details and get back to you shortly with an update