Can't Log in or Create a new Account
# support
m
Cannot log in or reset password on dashboard; tried email and pass, Discord; same from desktop and mobile. Region: Bangladesh. Error shown: ‘Sign in failed — Failed to fetch.’” Here's my email : karl@prestigeeventsphoto.co.uk https://cdn.discordapp.com/attachments/1412702110016868394/1412702110721507328/IMG-20250903-WA0006.jpg?ex=68b940dd&is=68b7ef5d&hm=766c44a276762fe78e8541fa672ed4a32ca57ad830ac63d9d25d14230ac458dd&
c
Hi Minhaz Fahim, To address the login issue you're experiencing, please follow these steps: 1. **Clear Cache and Cookies**: Sometimes browser cache can cause login issues. Try clearing your cache and cookies and then attempt to log in again. 2. **Browser Compatibility**: Ensure you're using a compatible browser such as the latest version of Chrome, Firefox, or Safari. 3. **Network Connection**: Check your network connection to ensure there are no interruptions while attempting to log in. 4. **Try a Different Device or Browser**: Since you've attempted from both desktop and mobile, please try using another browser that you haven't used yet. 5. **Error Message Details**: The "Failed to fetch" error suggests a network or server issue. It might help to try logging in at a different time in case there's a network congestion or temporary server issue. If the problem persists, please capture any additional error messages from the browser console (press F12 to open developer tools and click on the 'Console' tab). This information will help us further diagnose the problem.
4 Views